Beginning
We start with the initiative, the constraint, and the stakeholders who can decide. Commercial shape follows the work: a defined discovery, a program with gates, or support to an existing client team. We do not lead with “augmentation” as the brand.
Named ownership
Programs have named leads. Continuity matters more than rotating a bench. Where a specialist is required for a bounded period, that is explicit in the plan—not a surprise substitution.
Handover
Operate is a phase with artifacts: runbooks, residual RAID, access revocation, and knowledge transfer. If those are missing, the program is not finished.
